UPGRADE
INFORMATION

Personal Changes

The following updates and changes became effective February 24, 2020 unless otherwise indicated.

Online Funds Transfers

  • Initially you will be unable to transfer funds from your Personal and Home Equity Line of Credit (HELOC) in Online or Mobile Banking.
    • We expect to restore this feature in the future.
    • In the short term, you can make transfers by secure chat on this page. You may also make transfers by check, in person at a branch, via the chat feature in Online Banking, or by calling our Customer Care Center.
  • If you have recurring or upcoming payments in Popmoney, our person-to-person payment system, click here for instructions on how to re-enter or reschedule payments after February 24.

External transfers set up in Online or Mobile Banking will not be affected by the update.

Fee Changes

Download our complete fee schedule here

Extended Inactivity Fee ($10/month)

Applies to checking accounts after 12 months with no activity and to savings and money market accounts after 24 months with no activity.

Negative Balance Fee

A recurring fee will be assessed when your account has a negative balance for 5 consecutive business days. This fee applies to all personal and commercial checking accounts.

  • A $3.00 fee per business day is charged on the 6th business day after your balance becomes negative. It will be assessed again on each business day that the balance remains negative up to 30 business days, based on the current balance of your account.
  • The maximum amount in fees you may be assessed for any period of negative activity is $75, but there is no lifetime maximum for fee accrual on any account.
  • Interaction with other fees: Service charges and other fees that may be assessed on your account from time to time can cause your balance to become negative if you do not have available funds. The Negative Balance Fee, however, will not trigger other bank fees.

ATM Fees

ATM fee refunds for use of non-HomeTrust Bank ATMs will be applied to all personal checking accounts in a total amount, by account. You will receive your refund monthly at each statement cycle, rather than daily. This does not apply to Primetime Checking or Simple Checking.

Personal Checking & Savings Account Changes

Refer A Friend

In addition to the stated requirements, the Refer A Friend program will require both the referring customer, and the customer’s referred friend, to keep their accounts open for a minimum of 90 days before the accounts are eligible for the referral bonus. Once eligible, a $25 deposit will be credited to the referrer’s primary checking account, and to the referred customer’s account, between 90-120 days from the qualified account opening.

Savings Accounts

Minor Savings and Primetime Savings accounts will be converted to Statement Savings accounts. You can avoid the monthly service fee of $2 in one of the following ways:

  • Maintain a minimum balance of $200, or
  • Ensure the primary account holder is under the age of 18 (for Minor Savings accounts) or over the age of 49 (for Primetime Savings accounts).

Telephone Banking

In Telephone Banking, you will enter your Social Security Number, rather than your account number, to verify your identity. Continue to use the same Personal Identification Number (PIN) to log in. After you are verified, if you have more than one account at HomeTrust Bank, select the account type you are calling about from your list of accounts.

All Checking Accounts

Unless a hold is placed on your deposit, funds from your cash and check deposits are available to you immediately. This is a clarification of our previously stated policy which indicated that such deposits were available the “Next-Business Day” or “Second-Business Day.” Electronic direct deposits will be available on the day we receive the deposit. Please see our full Funds Availability Disclosure directly below.

Stand Alone eStatements

A limited number of customers who access their eStatements via the eStatements page on our website will need to re-enroll after February 24.  Click here to find step-by-step instructions on how to re-enroll.

Funds Availability  Disclosure

Your ability to draw funds

Our policy is to make funds from your cash and check deposits available to you immediately. Electronic direct deposits will be available on the day we receive the deposit. Once they are available, you can withdraw the funds in cash, and we will use the funds to pay checks that you have written. 

For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays. If you make a deposit before the end of business day cutoff, described below, on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after these cutoff times, or on a day we are not open, we will consider that the deposit was made on the next business day we are open. 

  • At the branch: Our business day cutoff times are generally 5:00 p.m. local time Monday through Thursday and 6:00 p.m. local time on Friday.
  • At our ATMs: Our ATM cutoff time coincides with our branch banking hours.
  • Online: Disclosures concerning transactions initiated through our online banking service are covered separately in our online banking agreements.
  • Cash deposited at an ATM may not be available until the following business day.

Longer delays may apply. In some cases, we will not make all of the funds that you deposit by check available to you immediately. Depending on the type of check that you deposit, funds may not be available until the second business day after the day of your deposit. The first $200 of your deposits, however, may be available immediately. 

If we are not going to make all of the funds from your deposit available immediately, we will notify you at the time you make your deposit.  We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit. 

If you will need the funds from a deposit right away, you should ask us when the funds will be available. In addition, funds you deposit by check may be delayed for a longer period under the following circumstances: 

  • We believe a check you deposit will not be paid. 
  • You deposit checks totaling more than $5,000 on any one day. 
  • You redeposit a check that has been returned unpaid.
  • You have overdrawn your account repeatedly in the last six months. 
  • There is an emergency, such as failure of computer or communications equipment. 

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of your deposit. 

Special rules for new accounts

If you are a new customer, the following special rules will apply during the first 30 days your account is open. Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s, and federal, state and local government checks will be available immediately if the deposit meets certain conditions. For example, the checks must be payable to you (and you may have to use a special deposit slip). The excess over $5,000 will be available on the ninth business day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,000 will not be available until the first business day after the day of your deposit. 

Funds from all other check deposits will be available on the ninth business day after the day of your deposit. 


Questions?

For support with personal and business accounts, online banking, and most general questions, please chat with our Customer Care Center by clicking the chat icon at the bottom right of this page.

You may also call our Customer Care Center at:

  • 800.627.1632
  • Monday – Friday 8:00 a.m. to 7:00 p.m.,
  • Saturday 9:00 a.m. to 3:00 p.m. (except on February 22, 2020).