Friendly workers in a call center.

Telephone Banking

A Few Tips for Using the System

  • To access the telephone banking system you will dial 800.627.1632, and choose Option 8 for Automated Telephone Banking.
  • Inquire on an account by selecting “For Account Information” (Option 1), then entering any of your account numbers followed by the account type and your PIN.
    • The system requires a “#” entry after an Account Number, Account Type, or PIN is entered.
    • After entering the required information you will immediately be given both the Current and Available Balances for the account number you entered, then will be offered more options.
    • You only need to enter your primary account number when you select “Option 1” from the main menu. You will be able to access additional accounts once you are logged in.
  • Your PIN will apply to all of your accounts.
  • Press “0” to speak to one of our support representatives.

If you are a first time user please call the Customer Care Center for assistance.

The Customer Care Center is available Monday – Friday, 8:00 a.m. – 7:00 p.m., and Saturday, 9:00 a.m. – 3:00 p.m. and can be reached at 800.627.1632.

Menu Overview

Main Menu

  • Account Information
  • Branch and ATM Hours and Locations
  • Report a Lost or Stolen Card

Menu Options for Checking, Savings & Certificate of Deposit Accounts

  • Balance Information and Last Deposit
  • Transaction History
    • Most Recent Checks and Withdrawals
    • Most Recent Deposits
    • Recent Transactions
    • Inquire on a Specific Check (Checking accounts)
    • Transactions by Date Range
  • Transfer Funds (if you have multiple accounts with HomeTrust Bank; not available for CD accounts)
  • Make a Payment (if you have a loan with HomeTrust Bank; not available for CD accounts)
  • Other Checking Options (for Checking accounts only)
    • Interest Information
    • Place a Stop Payment
  • Interest Information (for Savings accounts only)
  • Inquire on Other Accounts or Change Your PIN

Menu Options for Loan Accounts

  • Current Balance and Loan Payment Information
  • Review Transactions
  • Interest Information
  • Loan Payoff Information
  • Inquire on Other Accounts or Change Your PIN