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Contact Us

Suspected Fraud

If you notice suspicious activity on your account, or suspect any type of fraudulent activity, please call our Customer Care Center:

Phone: 800.627.1632

Hours:

  • Monday – Friday 8:00 a.m. to 7:00 p.m.
  • Saturday 9:00 a.m. to 3:00 p.m.

Lost or Stolen Cards

Call 800.627.1632 and press 5.

Customer Care Center

For support with both personal and business accounts, online banking, and most general questions, reach out to our Customer Care Center:

Phone: 800.627.1632

Hours:

  • Monday – Friday 8:00 a.m. to 7:00 p.m.
  • Saturday 9:00 a.m. to 3:00 p.m.

Mailing Address: PO Box 10, Asheville, NC 28802

You can also contact our Customer Care Center using the form below.

Please note: Do not submit any sensitive information, such as account numbers, credit or debit card numbers, social security numbers, or passwords on this form. 

Customer Support

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